fortunegames Privacy Policy

fortunegames operates the online gaming platform accessible at fortunegames.win. As operator of the platform, fortunegames is the data controller responsible for the personal information collected from players who register and use the service.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your privacy rights, you can contact the fortunegames support team at [email protected]. Please include your registered account details so we can locate your records and respond accurately.

fortunegames collects personal information through several channels: account registration, identity verification (KYC), payment processing, platform use, and communication with our support team. The categories of personal information we collect include:

We do not collect payment card numbers or cryptocurrency wallet details, as these are not accepted payment methods on the fortunegames platform.

Personal information collected by fortunegames is used only for the purposes stated at the time of collection and as described in this policy. The primary uses are:

• Operating your account — creating and maintaining your fortunegames player account, processing your PHP deposits and withdrawals, and crediting bonuses where applicable.
• Identity verification — completing the KYC process required before withdrawals can be processed, in compliance with applicable anti-money laundering (AML) standards.
• Security and fraud prevention — monitoring account activity and technical data to detect unusual behaviour, prevent fraudulent transactions, and protect the integrity of the platform.
• Customer support — responding to your enquiries, resolving disputes, and maintaining records of communications for quality and compliance purposes.
• Responsible gaming — using game activity data to monitor for patterns that may indicate problem gambling behaviour, and applying any deposit limits or self-exclusions you have set.
• Legal and compliance obligations — retaining transaction and identity records as required by applicable Philippine law.
• Platform improvement — using aggregated, non-identifiable data to improve platform performance, game selection, and the overall player experience.

fortunegames does not sell, rent, or trade your personal information. We share data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

• Payment processors — Philippine e-wallet providers (such as GCash and Maya reference processors) and bank transfer intermediaries need transaction details to process your PHP deposits and withdrawals.
• Identity verification providers — third-party KYC service providers who verify government-issued Philippine IDs against their databases to confirm account holder identity.
• IT and platform infrastructure providers — cloud hosting, security monitoring, and platform support vendors who process data under strict contractual data protection terms.
• Legal and regulatory authorities — in the event that fortunegames is required to disclose information by court order, subpoena, or applicable Philippine law, we will comply with legally valid requests.
• Compliance and AML investigations — where required by anti-money laundering obligations, relevant financial intelligence or law enforcement bodies may receive transaction records.

In every case, data shared with third parties is limited to what is strictly necessary for the stated purpose. We do not share your gaming history, personal details, or financial information with parties outside these categories.

We keep your personal data for as long as your fortunegames account is active and for a reasonable period thereafter, in order to meet our legal, compliance, and accounting obligations. Specifically:

• Account and identity records are retained for the period required by applicable Philippine AML and financial record-keeping regulations after account closure.
• Transaction records (deposits, withdrawals, bet history) are retained for the statutory accounting period required under Philippine law.
• Support communications are retained for a period sufficient to handle any follow-up disputes or compliance queries.
• Device and technical log data used for security purposes is retained for a shorter period appropriate to its security monitoring function.

When data is no longer required for any of these purposes, it is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.

fortunegames applies technical and organisational security measures appropriate to the nature of the personal data we hold. These include:

• SSL/TLS encryption on all data transmitted between your device and the fortunegames platform.
• OTP (one-time password) verification for account login and sensitive account changes, adding a layer of protection beyond your password.
• Access controls limiting which staff members and systems can access personal data, on a need-to-know basis.
• Transaction monitoring systems that flag unusual activity patterns for human review.
• Secure storage of identity documents and KYC records, with restricted access protocols.

While we take significant steps to protect your information, no online system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, enable OTP verification, and never share your login credentials with anyone. fortunegames will never ask for your password through live chat or email.

The fortunegames platform uses cookies and similar browser technologies to maintain session state (keeping you logged in), remember your preferences, and collect aggregated analytics about how the platform is used.

Types of cookies used include:

• Essential cookies — necessary for the platform to function, including session management and security tokens. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies — remember your settings and preferences, such as language and display options.
• Analytics cookies — collect anonymised data about platform usage patterns to help us understand how players navigate the site and identify areas for improvement. This data is not linked to your individual account.

Most browsers allow you to manage or block cookies through browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

As a data subject under applicable Philippine law, you have the following rights with respect to your personal information held by fortunegames:

To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will respond within the timeframe required by applicable Philippine law. Note that some requests may be subject to legal retention obligations that limit our ability to delete certain data immediately.

fortunegames is strictly an adult platform. Players must be 21 years of age or older to register and use the service. We do not knowingly collect personal information from individuals under the age of 21.

Age verification is part of the KYC process required for all accounts. If we discover that an account has been registered by a person under 21, that account will be immediately suspended, any balance will be reviewed in accordance with our Terms and Conditions, and the data will be handled appropriately under applicable law.

Parents or guardians who believe a minor has registered on the platform should contact us immediately at [email protected].

fortunegames may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make changes, the revised policy will be published on this page with an updated review date at the top.

For significant changes that materially affect how we use your personal data, we will notify registered players through their account notification centre or by email to their registered address, where practical. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically so you remain informed about how fortunegames handles your personal information.